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very disappointed

I justed switched a week ago to Verizon High Speed Internet.  In a weeks time I have had to call billing numerous times due to a shipping error and not receiving my modem at the start date of this service.  I am already on to my second modem and have spent many, many hours and calls with tech support to resolve technical issues.  I am connected now but the track record of service/equipment so far has been very disappointing leaving me not confident that I won't need to continually be calling Verizon support.