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website shows msg that fios plan has expired when it has not
bjedrick
Enthusiast - Level 2
‎08-26-2018 03:23 PM

website shows msg that fios plan has expired when it has not.

I keep seeing this in a black box at the top of the screen when I log onto verizon.com, and there is no contact us for website issues.  Chat just gives another phone number to call, but I am hearing-impaired and have problems using the phone.  How do you report website issues?  For a major company, this is pathetic.

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Re: website shows msg that fios plan has expired when it has not
CRobGauth
Super User
Super User
‎08-27-2018 09:35 AM

Try twitter support @verizonsupport.

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Re: website shows msg that fios plan has expired when it has not
bjedrick
Enthusiast - Level 2
‎09-03-2018 08:25 AM

Sorry, I do not use twitter or other social media.  Why does Verizon make it so difficult to report website issues?

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Re: website shows msg that fios plan has expired when it has not
LawrenceC
Community Manager
Community Manager
‎09-03-2018 08:50 AM

Hi bjedrick,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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