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wire less connection

My daughters laptop connects to the intenet wirelessly however sometimes the connection allows only local access.  I have other laptops in the house that have no problem they run vista and xp.  This is a new laptop running vista.  Tech support is no help and my whole family wants us to chage back to cable.  Any ideas?

Re: wire less connection
Contributor - Level 2

Hi, if you have other laptops in the house that connect wirelessly with no issues, then it's not a FiOS problem, it's a issue with the laptop.  Have you talked to tech support for the maker of that  laptop?

Re: wire less connection
Specialist - Level 1

The default ESSID (wireless network name) and the default WEP key (wireless network password) are both printed on a sticker on the bottom of the router.

It is just a matter of finding the network that matches the ESSID in your wireless software, clicking connect, and when prompted for the key/password, type in the WEP key

If entered incorreclty, it may seem like you are connected, but you are reall not....

Make sure to type the WEP key EXACTLY as it is on the sticker....

If need be, reset the router with a paperclip or pen in the reset hole on the back of the router for 15 seconds, reboot the PC and try again.

If still not working, but another wireless device is... like the last guy stated, it would not be a Verizon issue.