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All devices keep getting disconnected from router
mcb01
Enthusiast

Several times a day all of the networked devices in my home get disconnected from my router. They reconnect automatically after about a minute. I've already ruled out issues with the computers/devices themselves as well as the network cables. Doesn't seem to matter if they are wireless or wired. As a test, I had several of them pinging my router's internal IP address constantly all at once. It'll be fine for a few hours, and then they all simultaneously report the request timed out.

The router I have is the Actiontec MI424-WR model I got directly from Verizon with firmware 4.0.16.1.56.0.10.14.4 (checked for updates, none available). I've power cycled it a few times and I held in the reset button on the back for 15 seconds. Nothing's resolved the problem.

This all started a few weeks ago, and the router's been fine for years until now. Can anyone offer a suggestion, or will I need to contact Verizon to replace it?

Thanks!

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Re: All devices keep getting disconnected from router
dslr595148
Super User
Super User

We know the brand, model and firmware on the router.

What is the hardware version?

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Re: All devices keep getting disconnected from router
mcb01
Enthusiast

The hardware version is D.

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Re: All devices keep getting disconnected from router
dslr595148
Super User
Super User

Most likely this is your answer to what is going on

http://www.dslreports.com/faq/16233

If you want to use your own router, here is a list of trade offs.

http://www.dslreports.com/faq/16077

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