I disconnected Fios Internet services on March 15, 2017. I returned my equipment March 22, 2017 and was informed (in person) that the bill would be pro-rated since I disconnected services in the middle of the month. I received a final bill, but it was for the full months services of $75.59. I contacted Verizon in the middle of April asking if the bill would be pro-rated and I was informed YET AGAIN that it was in fact NOT the final bill and it would be pro-rated. I waited and waited and received a call that my bill is late. I call again and was informed that there is no pro-rated bill for internet services. Excuse me?!?! I was informed that Fios internet services do not get pro-rated since taxes aren't charged. Ummm, how about you support the customers that support Verizon and be fair with your billing. During the time I had the services, the monthly fee went up by more than 65% within 3 to 4 years and was the slowest offering.
I am frustrated that I was told not only once, but TWICE that the bill would be pro-rated and then come to find out that its not pro-rated. I had read and read and read the fine print and cannot find language regarding this policy. I am diligent with paying my bills and did not want to have a collection issue on my hands so I went ahead and paid the bill, but I will continue to make this an issue.
I think it's ridiculous and insane that a company this large cannot pro-rate bills - especially for services that were not RENDERED or USED.
One thing for sure, BBB will be contacted regarding this issue.
@hokiette84 wrote:I disconnected Fios Internet services on March 15, 2017. I returned my equipment March 22, 2017 and was informed (in person) that the bill would be pro-rated since I disconnected services in the middle of the month. I received a final bill, but it was for the full months services of $75.59. I contacted Verizon in the middle of April asking if the bill would be pro-rated and I was informed YET AGAIN that it was in fact NOT the final bill and it would be pro-rated. I waited and waited and received a call that my bill is late. I call again and was informed that there is no pro-rated bill for internet services. Excuse me?!?! I was informed that Fios internet services do not get pro-rated since taxes aren't charged. Ummm, how about you support the customers that support Verizon and be fair with your billing. During the time I had the services, the monthly fee went up by more than 65% within 3 to 4 years and was the slowest offering.
I am frustrated that I was told not only once, but TWICE that the bill would be pro-rated and then come to find out that its not pro-rated. I had read and read and read the fine print and cannot find language regarding this policy. I am diligent with paying my bills and did not want to have a collection issue on my hands so I went ahead and paid the bill, but I will continue to make this an issue.
I think it's ridiculous and insane that a company this large cannot pro-rate bills - especially for services that were not RENDERED or USED.
One thing for sure, BBB will be contacted regarding this issue.
I believe Verizon does not prorate internet. When you pay your invoice the length of time the payment is for is listed. If you use just one hour or day into this service month and then cancel, your service ends on the last day of that period.
this way you use the remaining time if you wish or you just cancel and lose the remaining time left. Many companies do this.
Hi hokiette84,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.
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