Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
Billing during outages
Barkermk
Newbie
Hello, FIOS in my area has been out for a week due to storm damage. The outage is understandable, but I am wondering - will Verizon prorate my bill due to this extended outage?
Tags (3)
0 Likes
1 Solution

Correct answers
Re: Billing during outages
smith6612
MVP MVP
MVP

Sometimes Verizon will proactively credit bills starting from the day you reported an outage, until the day they know it is fixed, without asking. When asking for repair be sure to also ask for a credit. They'll credit the number of days of service your service has been out. Usually amounts to tens of dollars.

View solution in original post

0 Likes
Re: Billing during outages
CRobGauth
Super User
Super User

You should call and ask for credit.

I don't think they may to credit for outages.

0 Likes
Re: Billing during outages
smith6612
MVP MVP
MVP

Sometimes Verizon will proactively credit bills starting from the day you reported an outage, until the day they know it is fixed, without asking. When asking for repair be sure to also ask for a credit. They'll credit the number of days of service your service has been out. Usually amounts to tens of dollars.

0 Likes
Re: Billing during outages
LawrenceC
Community Manager
Community Manager

As this thread is now over two years old, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

0 Likes