So based on a quick search of this forum and other websites, it seems I am not the only one hit with what appears to be this unreturned equipment scam.
My issues, (the same as many other people) is that there was an upgrade in equipment, I was sent a new wireless router, given a box and packing label to return the old, and dropped off at the UPS store. One month later I get the email about the upcoming charge.
Given the number of times this seems to happen, I am left to conclude is this a scam or what? How can this happen to so many people? Is the idea to hit people randomly for the charge and then hope most people don't have the patience to resolve the bogus claim? Or does Verizon not have the ability to properly track returned equipment the warehouse and connect returned boxes with customer accounts? Verizon would certainly not be the first cable company accused to scamming their customers with these bogus charges.
I am curious if anyone has found a way past the person you call to get this resolved. Do I bother filing claims with Better Business Bureau, FTC, etc? Or is this just a lost cause and I give up, pay the fee and remained trapped with Verizon by my current contract?
Hi bds,
Have you contacted Verizon support to see if the returned equipment has shown up in their system since you received the notice?
The router was returned via UPS a month ago (early June). The email notice came last week.
Today customer support gave me the ever helpful reply " the charge will be removed when the equipment is returned".
Hi bds,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.
Start a new topic or ask questions in the open forum.
