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Can't manage my router via app or website anymore
Spaceboy881
Enthusiast

For about two weeks now, I lost the ability to manage my router through the My Fios app or via Verizon.com. It used to work great but now I get the following errors:

Website: "There was an error in retrieving your router information."

App: "SSL Certificate Error"

Anyone else having this or know how to fix?

0 Likes
Re: Can't manage my router via app or website anymore
CRobGauth
Super User
Super User

Have you tried rebooting router?

Re: Can't manage my router via app or website anymore
Spaceboy881
Enthusiast

Yes, rebooted multiple times and no luck.

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Re: Can't manage my router via app or website anymore
Edg1
Super User
Super User

Can you log in directly by typing myfiosgateway.com or 192.168.1.1 into your browser?

Re: Can't manage my router via app or website anymore
Spaceboy881
Enthusiast

Yes I can only access via the IP address. 

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Re: Can't manage my router via app or website anymore
Edg1
Super User
Super User

Maybe try hard reset by holding down reset button. Deleting and reinstalling app. Then try again. 

Also are you trying to configure something specific in the router?

Re: Can't manage my router via app or website anymore
Spaceboy881
Enthusiast

What will doing a hard reset do? Will I have to setup everything again (e.g. SSID, PW, parental controls etc?)

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Re: Can't manage my router via app or website anymore
Edg1
Super User
Super User

Yes but worth a try. And what exactly are your trying to manage from the verizon app?

Re: Can't manage my router via app or website anymore
Spaceboy881
Enthusiast

I mainly want to be able to do parental controls 

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Re: Can't manage my router via app or website anymore
Edg1
Super User
Super User

Is it a newer router?  If so I'd definitely hard reset.