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Can't return FIOS router, need label

Hello, I need to return my old FIOS router. When I attempt to print the return label I receive the message "We are unable to locate your order details. Please check if information was entered correctly. If you need additional help, contact us at 1.800.VERIZON(1.800.837.4966)." Please send a prepaid return label via mail or email (I have a box). Thanks for your help.

Re: Can't return FIOS router, need label
Community Manager
Community Manager

Hello soriamoria,

This community is meant mainly for peer-to-peer support. If you need to talk to a Verizon representative, you should contact customer service directly though one of the methods available on our Support page.