Cannot access one domain

[SimonMason]

I started having difficulty accessing one domain this week and the issue persists.  The domain is allonis.com.  My home automation system needs this domain to perform certain functions.

I cannot access the web site and when I ping it I get the following:

Pinging allonis.com [64.26.29.158] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 64.26.29.158:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

When I run a tracert on it I get the following:

Tracing route to allonis.com [64.26.29.158]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.2.1
2 6 ms 9 ms 9 ms mail.allonis.com [64.26.29.158]

Trace complete.

This doesn't look right at all as it is clearly not showing most of the hops it would have to take normally.

So I loaded by VPN to see what would happen.  I am able to access the domain through the VPN.  It is showing this tracert:

Tracing route to allonis.com [64.26.29.158]
over a maximum of 30 hops:

1 16 ms 10 ms 9 ms 10.152.0.1
2 10 ms 9 ms 9 ms 64.20.51.81
3 9 ms 19 ms 9 ms 173.225.96.202
4 9 ms 9 ms 8 ms 64.20.32.52
5 9 ms 9 ms 9 ms 64.20.32.219
6 12 ms 17 ms 9 ms 64.125.43.13
7 15 ms 12 ms 18 ms ae8.cr2.lga5.us.zip.zayo.com [64.125.20.105]
8 43 ms 48 ms 39 ms ae1.cs2.lga5.us.eth.zayo.com [64.125.29.210]
9 45 ms * 49 ms ae4.cs2.dca2.us.eth.zayo.com [64.125.29.31]
10 47 ms 47 ms * ae0.cs1.dca2.us.eth.zayo.com [64.125.29.228]
11 46 ms 48 ms 49 ms ae5.mpr2.mia1.us.zip.zayo.com [64.125.30.195]
12 43 ms 42 ms 49 ms ae2.mpr2.mia2.us.zip.zayo.com [64.125.28.17]
13 53 ms * 114 ms 208.185.20.118.T01811-04.above.net [208.185.20.118]
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 56 ms 48 ms 46 ms mail.allonis.com [64.26.29.158]

Trace complete.

All tests but the last one were done without my VPN loaded.  This happening on all computers in my network - both wired and wireless.  I tried rebooting my Verizon FIOS Quantum router.  No change.  I have confirmed that the domain is working fine.

I would appreciate any help.  Thanks.

[CRobGauth]

The traceroute issue has been documented on another thread.

It appears that Verizon has changed thier network (not sure if intentional or not) to just pass ICMP packets along.

I can ping the site as well as bring it up on my web browser with no problems.

[SimonMason]

Thanks for the reply.  I am not sure what this means exactly - but is there anyway I can resolve this to get access to this site?

[CRobGauth]

You show you can successfully ping.

What do you get if you try to access webpage?

[SimonMason]

No, I show that I cannot sucessfully ping.  I can only ping the domain after I load my VPN.  Without the VPN loaded I cannot ping the domain and the traceroute is also not right.

[SimonMason]

I am not sure that calling tech support will resolve this as I don't know if they have the kind o

[SimonMason]

I was hoping that someone could provide some more advice on this as I am afraid that calling tech support won't do any good.  I will spend 1+ hour on the phone and I am not sure if they understand the ins and outs of routing?  Perhaps I am wrong?  Should I try?