Hi, I've had a few telephone conversations with various tech support people or sales staff from Verizon, I am interested in upgrading my DSL speed, some of them say I'm already at the max speed (3 mbps) and some say I can go faster, I even went as far as to "order" an upgrade in speed from one salesperson who said it was possible, but alas, the speed stayed the same.
I find it hard to believe that I can't get one of their faster speeds, as I am literally 2 streets away from the CO. But try explaining that to the tech support person on the other side of the world that barely speaks english right?
Right now the plan I am on says it's for 3.1 - 7 Mbps, and on a good day It will actually test at 2.8 Mbps. It's pretty consistent at that speed or slightly slower. NEVER higher than 2.8 Mbps.
I was having connection issues at one point and ordered a new modem, which solved my connection drop issue, but the speed stayed the same. I also ran a new dedicated phone line direct from my modem to the Network Interface on the outside of my house, and disconnected all the old wiring from the house to the NID, to take all the old wiring out of the equation, but this made no noticable difference. So I know the modem itself is not an issue, nor is the wiring in my house.
Because of the inconsistency of information I've gotten from Verizon support people, I'm lead to believe that a faster speed at my address is possible, and I'm just throttled to 3 Mbps for some reason.
Is there anything I can do to further investigate this? I wish I could get to talk to a local tech who knows my neighborhood and can give me a straight answer...
??????
Thanks!
Eric
Thanks for the reply, Here's the Info, and yes it says 3360 Kbps. The modem is an Actiontec GT784WNV.
Broadband Status
Broadband Parameter Status
| VPI: | 0 |
| VCI: | 35 |
| Broadband Mode Setting: | ADSL |
| Broadband Negotiated Mode: | G.DMT |
| Connection Status: | CONNECTED |
| Downstream Speed: | 3360 Kbps |
| Upstream Speed: | 832 Kbps |
| Retrains: | 0 |
| Retrain Timer: | 1 Days, 6H:49M:7S |
| ATM QoS class: | UBR |
| Near End CRC Errors Interleave: | 0 |
| Near End CRC Errors Fastpath : | N/A |
| Far End CRC Errors Interleave : | 3 |
| Far End CRC Errors Fastpath : | N/A |
| 30 Minute Near End CRC Interleave : | 0 |
| 30 Minute Near End CRC Fastpath : | N/A |
| 30 Minute Far End CRC Interleave : | 0 |
| 30 Minute Far End CRC Fastpath : | N/A |
| Near End RS FEC Interleave : | 0 |
| Near End RS FEC Fastpath : | N/A |
| Far End RS FEC Interleave : | 0 |
| Far End RS FEC Fastpath : | N/A |
| 30 Minute Near End FEC Interleave : | 37 |
| 30 Minute Near End FEC Fastpath : | N/A |
| 30 Minute Far End FEC Interleave : | 0 |
| 30 Minute Far End FEC Fastpath : | N/A |
| 30 Minute Discarded Packets Downstream : | 0 |
| 30 Minute Discarded Packets Upstream : | 0 |
| SNR Downstream : | 25 dB |
| SNR Upstream : | 10 dB |
| Attenuation Downstream : | 19 dB |
| Attenuation Upstream : | 15 dB |
| Power Downstream | 8.8 dBm |
| Power Upstream | 11.9 dBm |
a few months ago, I have installed the replacement modem since then.
under "my current services" it says "High Speed Internet Enhanced
doing a little more digging, I looked up the name of the CO in my town, (NATNMAMA)
then I went to this page: http://www.giganews.com/line_info.html
and I see listed near the end some central office from another town 20 miles away. (SPFDMAWO) etc. Does that mean anything? Shouldn't the last hop be from the CO in my town?
results are below, I don't really know much how to read it other than I recognised the names of the central offices.
news.giganews.com
traceroute to {edited for privacy}, 30 hops max, 60 byte packets
1 gw1-g-vlan201.dca.giganews.com (216.196.98.4) 0 ms 0 ms 0 ms
2 216-166-96-117.fwd.datafoundry.com (216.166.96.117) 0 ms 216-166-96-113.fwd.datafoundry.com (216.166.96.113) 0 ms 216-166-96-101.fwd.datafoundry.com (216.166.96.101) 0 ms
3 ash-b1-link.telia.net (62.115.42.153) 0 ms 0 ms 0 ms
4 ash-b2-link.telia.net (213.155.130.91) 0 ms 0 ms ash-b2-link.telia.net (213.155.137.231) 0 ms
5 TenGigE0-0-0-10.GW1.IAD8.ALTER.NET (152.179.50.233) 5 ms 5 ms 9 ms
6 T0-1-1-0.SPFDMA-LCR-22.verizon-gni.net (130.81.168.15) 19 ms T0-1-0-0.SPFDMA-LCR-22.verizon-gni.net (130.81.168.13) 19 ms T0-1-1-0.SPFDMA-LCR-22.verizon-gni.net (130.81.168.15) 19 ms
7 P12-0.SPFDMA-SPFDMAWO-ERXG02.verizon-gni.net (130.81.46.207) 20 ms 21 ms P9-0.SPFDMA-SPFDMAWO-ERXG02.verizon-gni.net (130.81.44.111) 20 ms
8 * * *
9 * * *
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *
16 * * *
17 * * *
18 * * Max number of unresponsive hops reached (firewall or filter?)
hi neighbor!
huh, guess it doesn't mean much then.... Springfield is far from Northampton but even FARTHER from Pittsfield! So there must be more to it.
my issue has been resolved, and I thought I'd post up what happened, in case it can help someone else.
A google search brought me over to a website called dslreports.com there is a forum over there called "verizon direct" where I posted the same info I did here. A verizon rep contacted me based on that post and sorted the issue out for me very quickly! I can't believe the runaround I got from their normal tech support and sales people, countless phone calls and lots of frustration... dealing with this "ecexutive" rep was such a breath of fresh air! If all the support reps were this helpful Verizon would have a much better reputation!... I actually felt like I was talking to someone who had some knowledge on the subject, not like the others who sound like they're just reading the info off of a screen.
Anyway... It turns out I was definitely close enough to the CO to qualify for a faster speed, but my line was connected to some "older" equipment at that facility that could only handle 3 Mbps (this is why I couldn't upgrade through the traditional channels). However, this rep made a phone call and they switched my line to a "newer" piece of equipment at the same facility that allowed me to get the faster speed. So it sounds like that facility was mid-upgrade at the time.
So overnight I went from 3 Mbps to 7 Mbps. Very happy with that!
Start a new topic or ask questions in the open forum.
