Choose your cart
Choose your cart
Receive up to $500 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $500 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 12/23/22 and 2/16/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Excludes Verizon Prepaid plans.
It has been raining quite a bit in souther California during the past few days, which is exactly when these issues began. My internet would get disconnected every 5-10 minutes and won't come back on for another half an hour. When it does go back on, the speed is extremely slow to the point where it is unusable. There is also a lot of static on the phone and the line would get cut off for hours. The rain stopped now, but these problems still persist. I've tried the DSL support tech but they were no help. Any tips on fixing these issues ? I have a research paper to write and this problem isn't helping at all.
Thanks.
Other notes: Got disconnected twice writing this post.
Please post your Modem Transceiver Statistics. You can obtain them by visiting http://192.168.1.1/ , clicking System Monitoring, Advanced Monitors and then Transceiver Statistics. If you are presented with a Username and Password prompt, try one of the following combinations.
admin/password
admin/password1
admin/admin
admin/admin1
Your Verizon username and password