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DSL Internet Connection Keeps Dropping - Booting Me
jijh2009
Enthusiast

I been having a problem for about two months with my Verizon DSL service. I am constantly being disconneted from the internet. It seems hit or miss when I can get online. The other day my internet was up for about one hour out of the entire day and was disconnected the rest of the time. I have called Verizon tech support several times and was told that I need to reset my modem and my internet should work. Sometimes it works, sometimes it doesn't. I have reset the modem, restarted the computers, unplugged everything and plugged it back in. Still doesn't fix the problem.  We had a tech out to the house a couple weeks ago because we were getting our neighbors phone calls - our phone would ring when they got a call, then we couldn't use the phone or internet at all. He fixed the line cross and ran a new phone line into the house from the pole and installed a new box. We thought that would fix the problem, but it hasn't. I don't know what the problem is but this is the first time in 5 years we have had a problem with our DSL disconnecting for no reason. Any help on what to do or how to fix this would be greatly appreciated.

I'm running a Westell model 327W

Transceiver Statistics

Transceiver Revision: 7.2.3.0  
Vendor ID Code: 4  
Line Mode: G.DMT Mode  
Data Path: Interleaved  
 
Transceiver Information Downstream Path Upstream Path
DSL Speed (Kbits/Sec) 1184 448
Margin (dB) 30.5 23.0
Line Attenuation (dB) 20.0 12.0
Transmit Power (dBm) 6.2 11.9

Re: Westell Internet Disconnect
smith6612
Super User
Super User

Your Transceiver Statistics are just fine. Could you provide your modem logs for us to see? They might clue into where the problem is since it could be either a physical DSL drop or it could be a PPPoE session drop.

Re: Westell Internet Disconnect
jijh2009
Enthusiast

I'm not sure if this is what you need to see. This is the system log files.

All Entries        CURRENT MODEM STATUS        DSL Modem Status.......  Up        PPP Session Status......  Up        Connection Type.........  PPPoE        Time set from.............  Daylight Savings        Time since last boot....  0 days, 0 hrs: 4 mins: 14 secsEVENTS**********************************************************************Events are listed starting from the most recent.
**********************************************************************TUE JUN 28 00:02:51 2011
    External content downloaded

TUE JUN 28 00:00:18 2011
    CWMP: Final Http Return Code = 204

TUE JUN 28 00:00:17 2011
    CWMP: Inform (200).  The following events are true: 1 BOOT, 4 VALUE CHANGE

TUE JUN 28 00:00:17 2011
    CWMP: TCP Connected, SSL Connection Succeeded, Auth Type = Basic

TUE JUN 28 00:00:16 2011
    CWMP: Inform (401).  The following events are true: 1 BOOT, 4 VALUE CHANGE

TUE JUN 28 00:00:16 2011
    CWMP: TCP Connected, SSL Connection Succeeded, Auth Type = Basic

MON JUN 27 23:59:51 2011
    DNS: Unknown host: 'isatap.myhome.westell.com'

MON JUN 27 23:59:51 2011
    DNS: Unknown host: 'isatap.myhome.westell.com'

MON JUN 27 23:59:49 2011
    DNS: Unknown host: 'isatap.myhome.westell.com'

MON JUN 27 23:59:48 2011
    DNS: Unknown host: 'isatap.myhome.westell.com'

MON JUN 27 23:59:48 2011
    DNS: Unknown host: '_ldap._tcp.dc._msdcs.myhome.westell.com'

MON JUN 27 23:59:48 2011
    DNS: Unknown host: 'isatap.myhome.westell.com'

MON JUN 27 23:59:48 2011
    DNS: Unknown host: '_ldap._tcp.dc._msdcs.myhome.westell.com'

MON JUN 27 23:59:47 2011
    Setting System clock to Daylight Savings Time MON JUN 27 23:59:47 2011

MON JUN 27 23:59:47 2011
    Time set from Primary SNTP server: tock.usno.navy.mil

MON JUN 27 23:59:46 2011
    DNS: Unknown host: 'isatap.myhome.westell.com'

MON JUN 27 23:59:45 2011
    PPP CONNECTED on VPI 0 VCI 35

MON JUN 27 23:59:44 2011
    Connecting session(0): verizon due to AlwaysOn

MON JUN 27 23:59:35 2011
    US Atten:     12.0 DS Atten:     19.0

MON JUN 27 23:59:35 2011
    US Margin:     23.0 DS Margin:     31.0

MON JUN 27 23:59:35 2011
    US Tx Power:     11.9 DS Tx Power:      6.1

MON JUN 27 23:59:35 2011
    US DSL Rate:  448 kbits/sec DS DSL Rate: 1184 kbits/sec

MON JUN 27 23:59:35 2011
    WanMgr reports DSL is UP

MON JUN 27 23:59:01 2011
    Model number: B90-327W15-06

MON JUN 27 23:59:01 2011
    Software version: VER:4.04.03.00

MON JUN 27 23:59:01 2011
    Product: WireSpeed Data Gateway
              Model: 4 Port Gateway

end of diagnostic log file

Re: Westell Internet Disconnect
smith6612
Super User
Super User

OK, what I see there looks to be nothing out of the ordinary for a modem reboot. The next time your connection acts up, visit the same log again, but do not reboot your modem. Every reboot of the modem clears the log.