Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring the phone you love. OR get iPhone 13, on us. Online only. With Select 5G Unlimited plans. Ends 1.31. Buy now
end of navigation menu
DSL and DISTANT T-Storms
lordthor20011
Enthusiast

I can understand losing dsl service with local t-storms, but why am I losing service with storms that are 10-40 miles away?

This seems happening more this year than it has before. If it was only a few random disconnects, i would deal with it. But I am talking about constant disconnects to the point of the internet being completely unusable for several hours at a time. Even as I am typing this post, I keep seeing a message pop up at the top stating

"Sorry, unable to complete the action you requested."

It took me 45 minutes just to be able to get to the forum from the Verizon home page. I'm not sure how long it will take me to post this. I copied this to my clipboard to paste in case of disconnect. It is now 2:45 PM edt

post attempt: 2

0 Likes
Re: DSL and DISTANT T-Storms
smith6612
Super User
Super User

You're not supposed to lose DSL service when a storm is distant or near. Maybe if the line is marginal and lightning hits near the trunk I'd expect a brief issue but not consistantly.

Your phone line generally acts as a giant antenna for all of that electrical noise. Most likely, the shielding on the trunk and cable pair you feed out of has gone and it is allowing the electrical noise to interfere with the higher frequencies your DSL connection operates at. You'll most likely need a Verizon tech to come out and spend the time to investigate this issue. I doubt this is a home wiring issue so I won't even bother with the NID test.