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Oh my gosh - If I didn't see your name I would have thought I wrote this. Exactly the same here. I first got the box with the filters, then I called and told them I didn't get the disc or the quick start or the FREE modem. They assured me it would be at my house in 2 days. Three days later I got the disc and the quick start guide. So I called once again to inquire about the modem. In the beginning of the conversation they said it shipped that day, and at the end of the conversation they told me it was READY to ship. They finally sent my modem - then moved my activation date from 6/30 to 7/9. When I called to see what the problem was they told me ( or at least I think they told me as I had a hard time understanding him) that I could go ahead and hook up my internet now. I told him that the "whats next" site that they instructed me to go to told me NOT to hook up until my activation date. He said they need me to hook up so that they could monitor to see if my line is working correctly. I asked him if that meant that I would have high speed internet and he said not until 7/9 (which is my new activation date). I asked him HOW they monitor if it was working correctly before that if I didn't even have it. He couldn't give me an answer. He just kept saying to go ahead and hook it up. What a racket. I'd call back but I'd get someone who I don't understand again, and be even more frustrated. I'm on dial up now - so this better be worth all the hassle. I did inquire as to when I would start being billed for this and they told me not until my activation date. Good luck...I'll be watching to see how you make out.
Hi Keep us posted,,,at least you got the modem. My filters came in a plastic bag. I've had this phone for 40 years and still can't be trusted to send me a modem. I have wireless DSL now, 768/500 , but the kind lady that signed me up told me 3MB was ready in my area??? Happy 4TH