DSL speed issues........I am about to discontinue my service

[cinchomflt1]

I have been a Verizon customer for over 14 years.   These last two years with Internet have been abysmal. At least once a month, my internet is so slow that I can not even stream a simple TV show.  Often it is completely down.  I call customer service, and I get some guy in India.  This is the most frustrating.   The last time the guy asked me FIVE times if I had a dial tone on my home line.  Each time I told him I have NO phone connected to that line.   It is simply there to bring service to the house. When I can, I use chat because that seems to get me a more competent person.  Each time there is an "issue with the line and we are sending your information up.  SOmeone will call you."  It is always the same thing.  COngestion on the line, speed issues, issues with the connection.   I am paying for a service that I can only use half of the time.   It seems that since Verizon has brought in Fios, their DSL customers have suffered.  We have no option to get fios, we are stuck with crappy DSL  service and even less competent customer service reps to help us.   I have priced, and will be switching to Cox if this issue is not resolved.   I can get 50mpbs for $10 more than I am paying now for intermittent service.   Is there anyone above the basic customer service reps who can help with this issue?

[ElizabethS]

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

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