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Different speed related issue than i've ever heard of ------PLEASE READ!
gadkins_gka
Newbie

Ok so I've been paying for and receiving 3mbps for a few months now with no problems. I recently upgraded to the 4-7 plan because the central office says my house should receive 5mbps just fine. Well a week after asking for the upgrade I received an email saying it was done, but nothing changed.

By the way, both before and after the upgrade, on my router login page it said my speed was 3360 down.

So they sent a tech support guy over to my house this morning, and he ran a bunch of tests. All of them showed I should receive 7.8mbps with no problems. 

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READ THIS PART

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So while my router is still stuck saying 3360, my attainable in my status page is 8128kbps

So the "change speed" is run in the home field tester site, which changes my routers speed to 5 something(and a speedtest while it was there verified i got 5mbps)

then it slowly changed it down and down until it reached 448

NOW it's stuck at 448 and won't go up no matter what. So my router is the whole reason it never got above 3360 in the first place. Now i'm stuck with IT stuck at 448, and don't know how to get it to go back up.

HOW DO I CHANGE THE SPEED OF MY ROUTER TO ITS ATTAINABLE SPEED LIKE I PAY FOR?

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Re: Different speed related issue than i've ever heard of ------PLEASE READ!
jmw1950
Specialist

The DSL connection speed is the lower of either the provisioned speed, or the highest speed that the modem can successfully negotiate with the Central Office. You haven't shown us the transceiver statistics, so it is hard to know where the 8192kbps figure comes from. You need to shows us the transceiver statistics, and that is likely to be enlightening.

In any case, there are two suggestions:

1). Unplug your DSL modem/router for 15 minutes,  plug it back in and see what happens.

2). If that doesn't help, call Verizon and ask them to re-provision your service at the correct level.

My guess is that in spite of the upgrade, you have not been reprovisioned for the higher speed, and that is why you are stuck at 3360kbps (which is the correct speed for 3mbps service). Normally that happens online almost immediately after you place the order.

And there is one other issue, just because you can possibly get 8192kbps at the Network Interface box  (NIB) is no assurance that you can get it where the DSL modem is plugged in. House wiring can be an issue.  (are you sure there are DSL filters on all of the telephones?)

So ask the tech to verify the performance at both the NIB and where you plug in the DSL modem. If the household telephone wiring is an issue,that is usually addressed by putting the existing wiring on a 'whole house' DSL filter, and running a new cable directly from the NIB to the location of the DSL modem.

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