Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring the phone you love. OR get iPhone 13, on us. Online only. With Select 5G Unlimited plans. Ends 1.31. Buy now
end of navigation menu
Discontinuing internet service
panther3
Newbie

I had a new Verizon internet service installed along with phone service and was told to discontinue my existing Verizon internet service.  I have been on the phone waiting twice today for extended periods of time ( 15 to 20 minutes)  and never get to talk to any one.  I have searched the Verizon web site and find no place I can discontinue the service.  So how do I not have two internet services with the same company.  It would seem that when the new one is installed the company would be smart enough to discontinue the old one.  Anyone got any suggestions?

0 Likes
Re: Discontinuing internet service
smith6612
Super User
Super User

Did you have what was called a "Dry Loop" in the past? Dry Loops are DSL connections without a telephone service. Also, have you moved at all?

0 Likes