I have been having slow download speeds for over a month. My upload speed is fine. I have contacted support several times. In each case my call has been disconnected and they never call back. The following is from result of a speed test from 12-12 using Verizon's speed test:
Web100 reports the Round trip time = 52.08 msec; the Packet size = 1452 Bytes; and
There were 73 packets retransmitted, 3 duplicate acks received, and 2 SACK blocks received
The connection stalled 3 times due to packet loss
The connection was idle 0.8 seconds (5.33%) of the time
This connection is sender limited 9.73% of the time.
This connection is network limited 90.27% of the time.
Excessive packet loss is impacting your performance.
Thanks for the response Smith6612
Link to the test results is below:
I am not using a wireless connection. I made no system or equipment changes prior to the start of this problem. I am on a Westell 2200 modem which shows the proper connection rate.
You are right, I am suppose to have 3Mbps and I was getting between 2800 and 2900 Kbps all the time before.
Downloaded the program and made a couple of attempts. One with the TCP Receive Window at 13068 and the other with TCP Receive Window at 65340. The latter produced the best speeds but only 2036Kbps at NY and 2406Kbps at Chicago.