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Dropping connection, reset Westall 6100 user account info
rubylist
Enthusiast

I am helping a friend with his computer.  It seems to drop the connection constantly.  You can visit a webpage and it works, then click a link and it doesn't work, this happens constantly.  He has a westall 6100 router.  We reset the router (pushed the small round button) and now we don't get the green internet light.  When I visit 192.168.1.1, it just keeps showing the page to enter user info (username, passwords, etc).  What should go here?  Is this he verizon username and password?

Thanks!

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1 Solution

Correct answers
Re: Dropping connection, reset Westall 6100 user account info
JOSEm441
Specialist

Try pressing & holding for 15 seconds  the reset button on the modem (near on/off switch). Release it and it will go back to factory settings (so if you have any custom settings they will be overwritten)

OR if you see a message that you have exceeded the allowed login attempts you have to wait a few hours to try again

If none of this helps you may need a new router - (the wireless capable  Westell 7500 was a nice free upgrade when I was in a similar situation)

You may need to call verizon (but today may be tough to get through with the email issues). and they can try to login  remotely ... When I had mine  they could not login either and the new modem was sent to me very quickly

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Re: Dropping connection, reset Westall 6100 user account info
JOSEm441
Specialist

No that is not his verizon credentials unless they were changed. the login should be (by default) admin/password

http://www.verizon.com/support/residential/internet/highspeed/networking/setup/security/128346.htm

BTW it would be a very good idea to change the password for security reasons.

Re: Dropping connection, reset Westall 6100 user account info
rubylist
Enthusiast

Jose,

Yes, I can use admin/password to get access to the modem but when I go to the modem page and try to click on any of the links, it constantly redirects me to the User Settings page.  No matter what I put, I then click apply and get redirected back here.  I click on any of the links and it takes me here:

http://www.verizon.com/cs/groups/public/documents/onecmsresource/westell6100_userset_92a3.jpg

The light for the internet never comes on and we can't connect.  Just seemed to be in a loop on this page.

Thanks!

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Re: Dropping connection, reset Westall 6100 user account info
JOSEm441
Specialist

Sorry RubyList, the modem is forcing you to set a new password (for security). It has be quite a while since I had that modem. If you set a new oassword per the linked dialog you should be able to access all options

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Re: Dropping connection, reset Westall 6100 user account info
rubylist
Enthusiast

Jose,

We tried to set a new one but when we hit 'accept' it just brings us back to the same page.  Hitting any of the tabs brings us to the page as well.

Thanks!

0 Likes
Re: Dropping connection, reset Westall 6100 user account info
JOSEm441
Specialist

Try pressing & holding for 15 seconds  the reset button on the modem (near on/off switch). Release it and it will go back to factory settings (so if you have any custom settings they will be overwritten)

OR if you see a message that you have exceeded the allowed login attempts you have to wait a few hours to try again

If none of this helps you may need a new router - (the wireless capable  Westell 7500 was a nice free upgrade when I was in a similar situation)

You may need to call verizon (but today may be tough to get through with the email issues). and they can try to login  remotely ... When I had mine  they could not login either and the new modem was sent to me very quickly

Re: Dropping connection, reset Westall 6100 user account info
rubylist
Enthusiast

Jose,

Thanks for the help.  I actually had a newer model Westall 6100 here at home.  Once I swapped that for his older one, things worked great.

Thanks again!

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