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Dsl Link Speed Issues
comtechownz
Newbie

Up until about a few months ago my Speed (Down) was over 1000kbits/sec. Now I'm at 864 and the tech I spoke to months and months ago said when I was over 1000 that I was recieving a great speed for my area. Now I get this. I can't load facebook games quick enough, my youtube is 10x slower then before and no matter what I did I can't get it to be any higher. There have been no line changes in my home and I haven't added or removed any electronics. Until a few months ago my modem kept going down on me which happened for a few weeks then it stopped and now I get these speeds. I have tried an old modem we had but forgot to return and got the same speed. I have surfed the web and found out this is an ongoing problem. And read a few stories where a tech was messing around in the box for the area and messed something up. I doubt thats the case but what could be the problem. I been faithfully paying for my service for years and intend to keep it as long as I can get this resolved. Thanks for reading this

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Re: Dsl Link Speed Issues
dslr595148
Super User
Super User

#1 Visit http://www.giganews.com/line_info.html and post up the Traceroute the page shows, if you wish. Be aware that the final hop (bottom-most line of the trace) might contain a hop with your IP address in it. Remove that line. What I'm looking for is a line that mentions "ERX" in it's name towards the end. If for some reason the trace does not complete (two lines full of Stars), keep the trace route intact.

#2 Can you provide the Transceiver Statistics from you modem?

If you don't know how to get the Transceiver Statistics from your modem:

a) What is the brand and model of your modem?

b) If you have a RJ-45 WAN port router connected to the modem, what is the brand and model of the RJ-45 WAN port router?

#3 Even if you know how to the Transceiver Statistics from you modem: If you have a RJ-45 WAN port router connected to the modem, what is the brand and model of the RJ-45 WAN port router?

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Re: Dsl Link Speed Issues
comtechownz
Newbie
1 gw1-g-vlan201.dca.giganews.com (216.196.98.4) 0 ms 0 ms 1 ms
2 g3-0.bb1.dca.giganews.com (216.196.96.62) 0 ms 0 ms 0 ms
3 xe-8-0-7.ar2.iad1.us.nlayer.net (69.31.10.97) 1 ms 1 ms 6 ms
4 TenGigE0-2-4-0.GW7.IAD8.ALTER.NET (152.179.50.93) 0 ms TenGigE0-1-0-0.GW7.IAD8.ALTER.NET (152.179.50.73) 0 ms TenGigE0-2-4-0.GW7.IAD8.ALTER.NET (152.179.50.93) 0 ms
5 0.xe-5-0-1.XL4.IAD8.ALTER.NET (152.63.32.201) 1 ms 0 ms 0 ms
6 0.xe-15-1-2.RES-BB-RTR2.verizon-gni.net (152.63.2.254) 0 ms 0 ms 0.so-3-2-0.RES-BB-RTR2.verizon-gni.net (152.63.32.162) 1 ms
7 P11-0-0.HRBGPA-LCR-02.verizon-gni.net (130.81.28.255) 16 ms 13 ms 13 ms
8 P12-0-0.HRBGPA-LCR-01.verizon-gni.net (130.81.27.184) 13 ms 12 ms 14 ms
9 130.81.195.229 (130.81.195.229) 14 ms 17 ms 13 ms
10 * * *
11 * * *
12 * * *
	
Transceiver Statistics

Transceiver Revision: 	7.2.3.0 	 
Vendor ID Code: 	4 	 
Line Mode: 	G.DMT Mode 	 
Data Path: 	Interleaved 	 
 
Transceiver Information 	Downstream Path 	Upstream Path
DSL Speed (Kbits/Sec) 	          864 	                        160
Margin (dB) 	                17.5 	                        31.0
Line Attenuation (dB) 	        51.0 	                        30.0
Transmit Power (dBm) 	          16.2 	                        11.3

 Modem : Westell 6100F

Wireless Router: Belkin N Wireless Router (F5D8236-4 v3000)

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Re: Dsl Link Speed Issues
smith6612
MVP MVP
MVP

Looks like your speed did in fact get decreased. What package do you currently pay for?

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Re: Dsl Link Speed Issues
comtechownz
Newbie

Highspeed Internet Package (.5 to 1mbps). I was running at 1mbps since I purchased my services then it went to almost half of the quoted speeds set for this package. And the decrease has degraded so much of what I was able to do and perform before.

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