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E-mail sub-accounts
Dennisv21
Enthusiast

I followed all procedures in the tutorial to set up an e-mail sub-account for e-mail through MY ACCOUNT.  I then created a new identity in Outlook Express 6 for the sub-account, using the tutorial, step-by-step.

However, I cannot send e-mail from my new sub-account.  I can receive e-mail however. 

Here's the error message.

The message could not be sent because the server rejected the sender's e-mail address. The sender's e-mail address was 'my new sub-account e-mail address'. Subject 'test', Account: 'incoming.verizon.net', Server: 'outgoing.verizon.net', Protocol: SMTP, Server Response: '550 5.7.1 Authentication Required', Port: 25, Secure(SSL): No, Server Error: 550, Error Number: 0x800CCC78

Any idea what is going on?

Dennisv21

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1 Solution

Correct answers
Re: E-mail sub-accounts
prisaz
Legend

Did you set up the outgoing server settings for the new account in Outlook.Just in case you missed these.

Check Box 'My Outgoing Server (SMTP) requires authentication

Select- Use Same Setting as my incoming mail server

View solution in original post

Re: E-mail sub-accounts
prisaz
Legend

Did you set up the outgoing server settings for the new account in Outlook.Just in case you missed these.

Check Box 'My Outgoing Server (SMTP) requires authentication

Select- Use Same Setting as my incoming mail server

Re: E-mail sub-accounts
Dennisv21
Enthusiast

Thanks Prisaz.

It worked.

Dennisv21

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