Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring the phone you love. OR get iPhone 13, on us. Online only. With Select 5G Unlimited plans. Ends 1.31. Buy now
end of navigation menu
Email to correct billing error while deployed
mini12345
Enthusiast

Does anyone have a customer service email? It says chat is not available due to high demand. I called Verizon and (after a 20 minute hold) got in a circular discussion with the representative about a billing error from months ago.

I told her I wanted a refund for the error because I was deployed and unable to contact Verizon at the time. She said that I would not get a refund because "I could have called at the time." I asked her if she understood what I meant when I said that I was deployed on a ship and she hung up on me.

Since then, I have tried calling back. Once I get through the phone tree to hold for a representative, the service says, "try again tomorrow." I also am getting random calls from Verizon saying, "this page is not available, goodbye."

I can't be sure, but I think the representative put my number on some sort of list after she hung up. Now I can neither call nor chat with Verizon.

Overall, Verizon added a $25.00 charge for HBO and Showtime while I was away. They also removed a $20 "one year discount" this month. Somehow, I signed up for a $60.00 basic cable / internet package and am now paying $111.00 a month? This is the worst customer service experience I have ever had with a company, hands down. Since the other avenues to file a complaint are unavailable (and the representative can hang up with no other option left for me), I would like an email contact.

0 Likes
Re: Email to correct billing error while deployed
jonjones1
Legend

Try the help from here 

https://www.dslreports.com/forum//vzdirect

Good Luck

Re: Email to correct billing error while deployed
LawrenceC
Community Manager
Community Manager

Hi Mini,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

0 Likes