I purchased a new router that came today (Model G3100). I want to return my old Verizon router that I have been renting from Verizon for a long time. There is no return label in the box and I can't seem to get a hold of anyone on the phone. I waited an 1:06 and then got disconnected. Frustrating.
What is the process for returning my old router? What is the process for ensuring that I am no longer billed for the old router rental without using the phone to contact customer support?