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Equipment Return - need a label

I purchased a new router that came today (Model G3100).  I want to return my old Verizon router that I have been renting from Verizon for a long time.  There is no return label in the box and I can't seem to get a hold of anyone on the phone.  I waited an 1:06 and then got disconnected.  Frustrating.

What is the process for returning my old router?  What is the process for ensuring that I am no longer billed for the old router rental without using the phone to contact customer support?

Re: Equipment Return - need a label
Super User
Super User

Did you purchase from Verizon?

Check your online account to see what it shows.

You can also reach out to verizon support on twitter @verizonsupport