Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring the phone you love. OR get iPhone 13, on us. Online only. With Select 5G Unlimited plans. Ends 1.31. Buy now
end of navigation menu
Equipment Return - need a label
NotTaken1
Newbie

I purchased a new router that came today (Model G3100).  I want to return my old Verizon router that I have been renting from Verizon for a long time.  There is no return label in the box and I can't seem to get a hold of anyone on the phone.  I waited an 1:06 and then got disconnected.  Frustrating.

What is the process for returning my old router?  What is the process for ensuring that I am no longer billed for the old router rental without using the phone to contact customer support?

0 Likes
Re: Equipment Return - need a label
CRobGauth
Super User
Super User

Did you purchase from Verizon?

Check your online account to see what it shows.

You can also reach out to verizon support on twitter @verizonsupport

0 Likes