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FIOS Damage to Property
FiosDamage
Newbie

I recently decided to make the switch from Comcast to Verizon. The installer came out and determined the buried fiber was damaged and ran a temporary fiber at that time. He installed everything just fine with the ONT in the garage plugged into a GFCI outlet. Over the next several days I could see evidence of folks being present from the paint in the yard presumably marking the buried cables around my townhome. On Nov 29, my wife told me there was a crew present. When I arrived home that evening, I could see the new fiber had been run, but the temporary fiber was still in place. When I entered my house and got settled, I noticed the internet was out. After some looking, I discovered the GFCI outlet that the ONT was plugged into tripped. Downstream from this outlet is an outside lamppost, which presumably the wiring runs right in the area where the new fiber was run. I was left to conclude that the crew that ran the fiber damaged the buried electrical wiring as there was no issue prior to Nov 29. In the meantime I have had to string an extension cord from the ceiling of my garage to power the ONT as the GFCI outlet is the only outlet in the garage. With nothing plugged into that outlet, it still trips from time to time, especially with rain.

I have made 3 attempts to get a hold a Verizon to deal with the damage they caused. Each time I was assured that I would be contacted by someone (the whole ‘we are escalating this’ bit), yet I have never been contacted. The closest I got to help was having a Verizon employee showing up unannounced Dec 24 to hook up the newly run fiber, which had already been done. I have had service ticket numbers, each time being promised contact within 24-48 hours, but it seems the tickets just get closed before anything happens.

So I will try here to see if someone will actually help.

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Re: FIOS Damage to Property
LawrenceC
Community Manager
Community Manager

Hi FiosDamage,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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