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FIOS Upgrade Infinite Loop

For months, many months, both the Verizon App and web site have not allowed online FIOS upgrade. I can't even view available options. PLEASE fix this so I don't have to talk to someone that just reads the talking points and script. Thanks!


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Re: FIOS Upgrade Infinite Loop
Community Manager
Community Manager

Hi NYN1g,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.