Choose your cart
Choose your cart
Receive up to $500 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $500 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 12/23/22 and 2/16/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Excludes Verizon Prepaid plans.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
I am in central New Jersey and have been having something similar for about a week. Noticing the internet connection was kind of sluggish, did a speed test and the results were really bad, sometimes under 1 mps. Reboot router, things get back to close to 10 where they should be, but after a while ( often within minutes) things get slow again. Reboot route, repeat, same thing.
Two calls to tech support, they concluded there was something wrong with the router and sent a new one. That really didn't solve the problem either. Verizon can't seem to connect to my router to chekc it remotely, now they are thinking it may be the ONT.
I am not completely losing a connection, the speed just gets slow, and it's not consistent. Sometimes it crawls, other times it speeds up without rebooting the router. When doing the speed test the latency speeds vary widely too.
I havent' called back again, just tired of thinking about it for now, but has anybody else been experiencing a similar problem?
Same issue in Dallas for the better part of a week and a half. Internet is constantly cycling on and off.
I have done the usual of reset and reboot but it makes no difference. I am on a DLINK Router and a
wired system. I dread the thought of calling tech support. What is the next step?
Does a rep from Verizon read and respond to this board or are we more or less talking to ourselves?
@Greico wrote:Same issue in Dallas for the better part of a week and a half. Internet is constantly cycling on and off.
I have done the usual of reset and reboot but it makes no difference. I am on a DLINK Router and a
wired system. I dread the thought of calling tech support. What is the next step?
Does a rep from Verizon read and respond to this board or are we more or less talking to ourselves?
I also am in the Metroplex and I have had some long browser responses in the last week or so, especially on this forum, up to 30 sec or so, but my email has worked just fine throughout, and not all websites seem to have been affected. I have never lost internet connectivity during this time as far as I know. Interestingly, each time I have had a slowdown I have done a speed test to Speedtest.net and the performance has always been good, the 20/5 that I am supposed to have, with ping times of 10 ms.
When you say you have done resets and reboots, is that the router and PC only, or have you tried resetting the ONT? I have seen reports from some people that resetting the ONT has fixed the kind of problems you are describing. I have never done a reset of the ONT, but my understanding is that you can get that done by either calling the FSC and having them do it remotely, or you can remove power from the ONT, then go into the battery backup box and remove one of the wires from the battery for a few minutes, then hook it all back up. My take is trying this, if you have not already done so, can't hurt and might help.
This most definitely is a user-to-user support forum, so you should expect most answers, like mine, from another user. However, yes, Verizon employees do monitor the forum. There are several very good techs that monitor and post here and have been very helpful. Unfortunately on an issue like this, where performance is either erratic or poor, it is often difficult to find the problem.
I think you probably need to call the FSC. If enough people do that it may show a pattern that Verizon can work on.
__________________________________
Justin
Verizon FiOS TV, Internet, and phone
IMG 1.6.2, Build 08.58
Keller, TX 76248
I appoligise if this is a repeat of a post but my internet went down on the post.
Justin - Thank you for the information. At the risk of sounding stupid
What is a ONT and who is FSC?
Thanks
Tom
@Greico wrote:I appoligise if this is a repeat of a post but my internet went down on the post.
Justin - Thank you for the information. At the risk of sounding stupid
What is a ONT and who is FSC?
Thanks
Tom
Tom,
ONT: Optical Network Terminal - the big (grey?) box mounted either outside your house or maybe in the garage where the FiOS fiber from the street is connected. It converts the optical signals to/from electrical signals for all services you have: phone, TV, and internet.
FSC: Fiber Solutions Center - the people you call for technical assistance - 1-888-553-1555
__________________________________
Justin
Verizon FiOS TV, Internet, and phone
IMG 1.6.2, Build 08.58
Keller, TX 76248
Justin
Thanks I'll give it a go and report back
Tom