I have looked through postings on this topic, and have not found one that matches my situation, so here goes.
For more than a year, I have had DSL drops at least 5 or 6 times a day. The drops last from about 30 seconds to about 6 minutes. When I contact support, I am told that there is no problem with the DSL; the problem is my modem.
Most recently, I bought three new modems and had the same problem with each. When I contacted support and told them of this, I was told, "Don't worry. There is no problem with your DSL."
Is this level of interruption normal? What might be causing it? What can I do to fix it?
Pardon my lack of experience. If there is information that is needed, please tell me how to get it for you. Many thanks.
#1 Visit http://www.giganews.com/line_info.html and post up the Traceroute the page shows, if you wish. Be aware that the final hop (bottom-most line of the trace) might contain a hop with your IP address in it. Remove that line. What I'm looking for is a line that mentions "ERX" in it's name towards the end. If for some reason the trace does not complete (two lines full of Stars), keep the trace route intact.
#2 Can you provide the Transceiver Statistics from you modem?
If you don't know how to get the Transceiver Statistics from your modem:
a) What is the brand and model of your modem?
b) If you have a RJ-45 WAN port router connected to the modem, what is the brand and model of the RJ-45 WAN port router?
#3 Even if you know how to the Transceiver Statistics from you modem: If you have a RJ-45 WAN port router connected to the modem, what is the brand and model of the RJ-45 WAN port router?