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Getting prompt response from Verizon
bdfinally
Enthusiast

Long frustrating story short, about 3 months my account that I used to pay my bill for 15 years become inaccessible. 30+ minutes on the phone and remote access from ccustomer service seemed to clear up the problem. Week later I get a letter from Verizon saying they're stopping DSL support in my neighborhood. Called provided # and after 40 minutes, with problems on their end, set up a date for migrating to Fios quantum. Tech was a no show on date agreed to. Woke up yeaterday morning w/o phone/dsl. Accessed account online to find out had been disconnected. Called and spent 30 minutes w/CS yesterday, who promised call back in an hour or two with confirmed date for switch over and turning DSL/phone back on until that date. 22 hours later, NO contact. Can anyone give me a hint how to unravel this?

Re: Getting prompt response from Verizon
ThiaB
Contributor

Hi bdfinally,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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