Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
HSI Westell 7500 Internet Keeps going down
familyz4
Newbie

I have a Westell 7500 with DSL, recently, the internet keeps going down, the PPP keeps getting disconnected, and when it reconnects, the speed is below 500kbps/443kbps  which is not what I am paying for, nor what it should be usually it is over 1500. I have reset the modem, restarted it, but it still goes to under 500, and it only stays connected for an hour or so, sometimes less, then it disconnects again, and says PPP down, DSL Link down.

0 Likes
Re: HSI Westell 7500 Internet Keeps going down
LawrenceC
Community Manager
Community Manager

Just a friendly reminder, this is a forum where users help other users. If you are having an issue with your Verizon service, you can use the Verizon Troubleshooter to fix and report issues with your Verizon Phone, Fios TV, or Internet Service, as well as to schedule a repair, here is the link:
http://www.verizon.com/repair
You can find tools on the Verizon Residential Support page that may help you diagnose your issue:
http://www22.verizon.com/residentialhelp

0 Likes
Re: HSI Westell 7500 Internet Keeps going down
smith6612
Super User
Super User

Can you log into the modem for us, and get a copy of your modem statistics? This should be at http://192.168.1.1/ by selecting System Monitor, Advanced Monitors, and then Transceiver Statistics.

The default username and password for the modems should be admin/password or admin/admin

0 Likes