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HSI enhanced installed?

Hi. I had been getting HSI, but ordered the "Double Play" special. I received an email saying that to activate HSI Enhanced service, I needed to go through an activation process which included a download step. I started the download, but got as far as "Verizon Download Manager", which says (and has said for a long time) "preparing to download your products". I'm guessing this step is broken, but I don't know how to fix it. I'm also starting to think I may not need to do this. On "My Verizon", it says that I have HSI Enhanced, and the download speed is about 1.5Mbps (which is within the promised HSI Enhanced 1.1 - 3.0 Mbps range, but barely). Does this sound like something I need to contact Verizon about? (The Double Play, by the way, was a little cheaper than what I had been paying.) Thx all.

Re: HSI enhanced installed?
Super User
Super User

Step one: Visit and post up the Traceroute the page shows, if you wish. Be aware that your non-bogan public IP Address will show up.  It might shown up as the final hop (bottom-most line of the trace)  might contain a hop with your IP address in it. Either remove that line or show only the first two octets. What I'm looking for is a line that mentions "ERX" in it's name towards the end. If for some reason the trace does not complete (two lines full of Stars), keep the trace route intact.

For example this what I saw when I was using Verizon

    traceroute to 71.242.*.* (71.242.*.*), 30 hops max, 60 byte packets
    1 ( 13 ms 13 ms 13 ms
    2 ( 39 ms 7 ms 7 ms
    3 TenGigE0-2-0-0.GW1.IAD8.ALTER.NET ( 4 ms 4 ms GigabitEthernet2-0-0.GW8.IAD8.ALTER.NET ( 4 ms
    4 ( 6 ms 6 ms 6 ms
    5 ( 6 ms 6 ms 6 ms
    6 static-71-242-*-* (71.242.*.*) 32 ms 32 ms 33 ms

Step two: Can you provide the Transceiver Statistics from your modem?

#3 If you don't know how to get that info:

a) What is the brand and model of your modem?

b) If you have a RJ-45 WAN port router connected to it: What is the brand and model of the RJ-45 WAN port router?

#4 If you have a RJ-45 WAN port router connected to the modem, even if you know how to get the Transceiver Statistics from the modem: What is the brand and model of the RJ-45 WAN port router?