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HUGE ISSUES setting up Verizon FIOS - Terrible customer service
gcgarzone
Newbie

Good morning,


I ordered last night for my apartment and when I received the confirmation email they had put the completely wrong address (I confirmed it twice on the phone with the sales associate).   When I tried to call back to get the address changed I was informed that there were having a system error and that they would have to place a new order.  They said though, at the time the price I had received on the first order ($50.50 a month after tax) could not be applied and instead could only do it for $85 a month.  The tech said that we would have to wait until tomorrow to get a new order placed.  When I try to go into my account it only lets me change my contact information but not the delivery address where my new modem and FIOS installation are going (The installation is scheduled for this Sunday).  Also, I was disconnected twice with customer service when they were transferring me.  Additionally, they wanted to do a second credit check (two in two days is TERRIBLE for my credit score).  I simply do not understand why they can't change the original order address.  This is completely unacceptable.  

PLEASE HAVE SOMEONE CALL ME ASAP - {edited for privacy} Thank you - Gabrielle

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Re: HUGE ISSUES setting up Verizon FIOS - Terrible customer service
LawrenceC
Community Manager
Community Manager

Hi gcgarzone,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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