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Horrible customer service! All day trying to get a person to help...
retell
Newbie

I have spent all day trying to get my internet issue fixed!  On hold for over an hour, tried chat, call back...  neither work, just freeze page...  I finally spoke to someone who couldn't fix my issue, said he'd have someone call me back at 3...  again almost an hour later and no call.  Internet is still jacked up.  Why is Verizon so frustrating????  There isn't even a place to file a complaint!!!  You'd think they'd want to know about their **bleep** service!  Funny, the server reported an error and can't post...  This company is unbelievable!

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Re: Horrible customer service! All day trying to get a person to help...
LawrenceC
Community Manager
Community Manager

Hi retell,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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