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How can I cancel my pending order???
mgevely2008
Newbie

I put in an order for fios at my new apartment today and decided to not proceed further.  When I put in the order the sales rep reassured me multiple times that i can cancel anytime before the installation, which is on 8/30. Then I went on the website trying to cancel it...The online help told me that I have to call the customer service in order to cancel my pending order....OK...So I called verizon 3x, was put on hold each time for 1~1.5 hours...and I was disconnected for no reason before I actually got to talk to any real person to help me. So what in the world do I have to do to get my order cancelled??? 

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Correct answers
Re: How can I cancel my pending order???
jonjones1
Legend

Have patience. Best advice I can give you.

1-800-VERIZON it's best to call at 8 am EDT until 5 pm EDT

select CANCEL SERVICE that should get you cancelled.

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Re: How can I cancel my pending order???
jonjones1
Legend

Have patience. Best advice I can give you.

1-800-VERIZON it's best to call at 8 am EDT until 5 pm EDT

select CANCEL SERVICE that should get you cancelled.

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Re: How can I cancel my pending order???
CRobGauth
Super User
Super User

 can also try support via twitter @verizonsupport.

I have found them quite helpful and responsive.

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Re: How can I cancel my pending order???
kh-gary
Moderator
Moderator

In order to keep discussion on the community current, this topic has been locked to prevent new replies. If you have a similar question or issue that you wish to discuss, then please feel free to post a new message on the most relevant board. Thanks!

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