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I bought my Router and now Verizon sent a return label

I bought my router from a Verizon Fios Specialist. I Specifically chose not to rent it.  I recently requested a change of address for my service and was sent a box and label to return the equipment I own. Why? Calling their support or financial office has been no help. I would love to get a straight answer. 

Re: I bought my Router and now Verizon sent a return label

Hi kBridges,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger inbox for a message from a Verizon support agent. You can find your inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.