Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
Incorrect increase in monthly bill - need help getting my old bundle back
jr5000rj
Newbie

This morning, while logged into my account at Verizon Fios,  I clicked on an offer to increase my internet speed that would cost me $19 LESS per month.  I should have realized this was too good to be true, because now my monthly cost is $23 MORE per month and the Verizon supervisor tells me that there is no way to go back to my original bundle cost.  How is this possible?  It is bait and switch.  All I want to do is to cancel this request and go back to the bundle I had this morning.  Is there anyone at Verizon who can help me?

0 Likes
Re: Incorrect increase in monthly bill - need help getting my old bundle back
jonjones1
Legend

If you took screen shots of the offer and the monthly total you can go to your states Public Utilities Commission or Public Service Commission (do a google search for the web address) they regulate Verizon.

if you are a victim of a bait and switch your states consumer protection board or states attorney generals office can handle it for you.

i don’t work for Verizon but I cannot see how any plan or service cannot be reverted within a certain time frame. Contact the agencies I listed above.

you may also complain to http://www.bbb.org or even http://www.fcc.gov 

which also may be able to assist.

0 Likes
Re: Incorrect increase in monthly bill - need help getting my old bundle back
LawrenceC
Community Manager
Community Manager

Hi jr5000rj,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

0 Likes