This morning, while logged into my account at Verizon Fios, I clicked on an offer to increase my internet speed that would cost me $19 LESS per month. I should have realized this was too good to be true, because now my monthly cost is $23 MORE per month and the Verizon supervisor tells me that there is no way to go back to my original bundle cost. How is this possible? It is bait and switch. All I want to do is to cancel this request and go back to the bundle I had this morning. Is there anyone at Verizon who can help me?
If you took screen shots of the offer and the monthly total you can go to your states Public Utilities Commission or Public Service Commission (do a google search for the web address) they regulate Verizon.
if you are a victim of a bait and switch your states consumer protection board or states attorney generals office can handle it for you.
i don’t work for Verizon but I cannot see how any plan or service cannot be reverted within a certain time frame. Contact the agencies I listed above.
which also may be able to assist.
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