Information about My Internet is inaccurate

[viafax999]

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@johnsoned wrote:

Fourth: My new question is: What should I see when I click on "Manage" (My Internet). My actual SSID and password or the numbers listed on my router label? 

I apologize for any confusion i may have caused, I truly respect those of you who take the time to reply to posts on this forum and I appreciate your help.

Thanks,

Ed J.

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You should see the same as what you see at router admin at 192.168.1.1

[johnsoned]

Today I called Verizon Tech Support and it was as painful as I thought it would be, meaning being transferred around and waiting on hold for a minute or two for each tranfer and this is what they told me. The information that you find when you log into your Verizon account click on My Verizon/MY SERVICES/iNTERNET/My Internet/Manage is the information about your router when it was originally installed and will never reflect any changes you've made including SSID, WiFi Pswd/Key, or Encryption Type and will stay the same no matter how many times you click on Refresh. I am going to take that as my answer and end this discussion. Thanks to everyone who tried to help. 

[Airwolf1]

I hate to tell you this, but they lied to you. Mine clearly shows my ssid and everything else that I setup. If it's showing the original router information it probably is either just a glitch or for some reason hasn't been updated on their end.

[johnsoned]

Actually I'm not surprised to hear that, because everyone who responded to my original post thought it was not supposed to be that way and I mentioned that to the tech rep, who insisted that she was giving me the straight scoop. In spite of all that, I'm giving up on this because I don't think the problem is afffecting my service. Although if it was a lie (I don't think it could be anything but) I'm dissapointed that I didn't get a "I just don't know" honest answer.

[tns2]

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@johnsoned wrote:

Actually I'm not surprised to hear that, because everyone who responded to my original post thought it was not supposed to be that way and I mentioned that to the tech rep, who insisted that she was giving me the straight scoop. In spite of all that, I'm giving up on this because I don't think the problem is afffecting my service. Although if it was a lie (I don't think it could be anything but) I'm dissapointed that I didn't get a "I just don't know" honest answer.

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Only reason would be different is that the router is not comunicating bact to verizon for some reason.  I doubt if it would let you, but have you perbaps closed some of the firewall ports it normally defines?

[viafax999]

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@johnsoned wrote:

Today I called Verizon Tech Support and it was as painful as I thought it would be, meaning being transferred around and waiting on hold for a minute or two for each tranfer and this is what they told me. The information that you find when you log into your Verizon account click on My Verizon/MY SERVICES/iNTERNET/My Internet/Manage is the information about your router when it was originally installed and will never reflect any changes you've made including SSID, WiFi Pswd/Key, or Encryption Type and will stay the same no matter how many times you click on Refresh. I am going to take that as my answer and end this discussion. Thanks to everyone who tried to help. 

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Hmm, that is totally wrong information. Guess that  just proves that tech support has no idea what is actually going on.

I customized my wifi key etc. and I see all those changes on the home page MY Verizon info.

[johnsoned]

I have no idea how to do that (close some of the firewall ports), so I'm pretty sure that the lie theory still holds up.

I guess the motto at Verizon tech support is: "Tell them what they want to hear"