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Internet Drops During Peak Usage?
shakez
Newbie

Hello All,

I am new here, and have been a very pleased / satisfied customer of FiOS until recently.  I used to download content overnight and had no issues, but recently I would notice that my connection would totally drop and I would wake up to an unfinished download along with no internet, until I either repair my network connection or disable and re-enable.

Does anyone have this sort of "drop out" issue when downloading or using up a lot of bandwidth?

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Re: Internet Drops During Peak Usage?
CharlesH
Specialist
It sounds as if the router may be locking up.  Try to unplug the router from power for a minute or so and plug it back it.
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Re: Internet Drops During Peak Usage?
shakez
Newbie
I've tried that as well, along with the other two options of getting the internet back.  But the next evening when it happens again 😞
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Re: Internet Drops During Peak Usage?
CharlesH
Specialist
Have you reset the router? This will erase any settings in the router.  Hold down the little red reset button for 10 seconds in the back of the router.
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Re: Internet Drops During Peak Usage?
shakez
Newbie
I will try that and get back to you, thanks!
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