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Internet and phone

So not impressed with Verizon right now. I received my D Link Router 3-4 days ago, I did the self install and can’t get them to work. So I had a technician scheduled today between 8am-12pm. At 8:20 I get a text message that the repair ticket has been closed. I call support and explain the situation so they say we’ll send out a technician tomorrow (Monday). That does NOT work for me! I asked to speak with her Supervisor and she said he’ll call you in 30 minutes. Well it’s been almost 2 hours and no call. This is a joke of customer service. 

Re: Internet and phone

Hi @Linda6,

Your issue has been escalated to a Verizon agent.  Please check your Private Message Inbox for a message from Verizon_Support.  You can find your Inbox by clicking on your username at the top right corner of this page.  Please direct all correspondence concerning your issue to the agents who will be assisting you privately.