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Internet goes out every 2 hours for 5 seconds
click4dylan
Contributor

We just had a tech out and they replaced our ONT because our upload speed was <1 mbps, and the battery backup unit because it kept beeping for a dead battery that was just replaced 6 months ago.

Before, I was usually running with the ethernet cable hooked from the ONT directly into my computer (ont -> computer -> router), with the FIOS router 'behind' my computer with a second network card to supply wireless and internet to the set top boxes.

It's now set up with the router in front of my computer (ont -> router -> computer), and the internet goes out every 2 hours on the dot for about 3 seconds, which is long enough to kick me off teamspeak, ventrilo, skype, and any game I'm currently playing. When this happens, the ethernet WAN light turns off on the router. The router logs show this:

TimeEventEvent-TypeDetails
Jan 17 16:22:26 2015System LogCWMPPeriodic Inform 204 No Content
Jan 17 16:22:19 2015System LogCWMPPeriodic Inform challenge response with 200 OK from server
Jan 17 16:22:16 2015System LogCWMPPeriodic Inform initial 401 challenge
Jan 17 16:18:14 2015System LogWAN DHCPDHCP WAN connection IP:72.91.216.x,DNS:68.238.112.12 68.238.0.12 ,GTW:72.91.216.1,Subnet:255.255.255.0 (WAN Ethernet)
Jan 17 16:18:13 2015System LogWAN ETHWAN Ethernet Link Up
Jan 17 16:18:12 2015System LogWAN ETHWAN Ethernet Link Down
Jan 17 15:04:20 2015System LogLAN DHCPDHCP LAN Connection IP:192.168.1.3, DNS:192.168.1.1, GTW:192.168.1.1,Subnet:255.255.255.0 (Wireless)
Jan 17 14:23:49 2015System LogLAN DHCPDHCP LAN Connection IP:192.168.1.4, DNS:192.168.1.1, GTW:192.168.1.1,Subnet:255.255.255.0 (Wireless)
Jan 17 14:18:10 2015System LogWAN DHCPDHCP WAN connection IP:72.91.216.x,DNS:68.238.112.12 68.238.0.12 ,GTW:72.91.216.1,Subnet:255.255.255.0 (WAN Ethernet)
Jan 17 14:18:09 2015System LogWAN ETHWAN Ethernet Link Up
Jan 17 14:18:08 2015System LogWAN ETHWAN Ethernet Link Down
Jan 17 12:24:50 2015System LogLAN DHCPDHCP LAN Connection IP:192.168.1.4, DNS:192.168.1.1, GTW:192.168.1.1,Subnet:255.255.255.0 (Wireless)
[repeated 2 times, last time on Jan 17 13:19:09 2015]
Jan 17 12:18:05 2015System LogWAN DHCPDHCP WAN connection IP:72.91.216.x,DNS:68.238.112.12 68.238.0.12 ,GTW:72.91.216.1,Subnet:255.255.255.0 (WAN Ethernet)
Jan 17 12:18:05 2015System LogWAN ETHWAN Ethernet Link Up
Jan 17 12:18:04 2015System LogWAN ETHWAN Ethernet Link Down
Jan 17 11:20:24 2015System LogLAN DHCPDHCP LAN Connection IP:192.168.1.4, DNS:192.168.1.1, GTW:192.168.1.1,Subnet:255.255.255.0 (Wireless)
Jan 17 10:18:01 2015System LogWAN DHCPDHCP WAN connection IP:72.91.216.x,DNS:68.238.112.12 68.238.0.12 ,GTW:72.91.216.1,Subnet:255.255.255.0 (WAN Ethernet)
Jan 17 10:18:00 2015System LogWAN ETHWAN Ethernet Link Up
Jan 17 10:18:00 2015System LogLAN DHCPDHCP LAN Connection IP:192.168.1.4, DNS:192.168.1.1, GTW:192.168.1.1,Subnet:255.255.255.0 (Wireless)
Jan 17 10:17:59 2015System LogWAN ETHWAN Ethernet Link Down
Jan 17 08:18:39 2015System LogLAN DHCPDHCP LAN Connection IP:192.168.1.4, DNS:192.168.1.1, GTW:192.168.1.1,Subnet:255.255.255.0 (Wireless)
[repeated 2 times, last time on Jan 17 09:18:42 2015]
Jan 17 08:17:57 2015System LogWAN DHCPDHCP WAN connection IP:72.91.216.x,DNS:68.238.112.12 68.238.0.12 ,GTW:72.91.216.1,Subnet:255.255.255.0 (WAN Ethernet)
Jan 17 08:17:56 2015System LogWAN ETHWAN Ethernet Link Up
Jan 17 08:17:55 2015System LogWAN ETHWAN Ethernet Link Down

I also found this in here listed quite a few times:

Jan 15 14:16:33 2015System LogWAN DHCPDHCP WAN connection IP:72.91.216.x,DNS:68.238.112.12 68.238.0.12 ,GTW:72.91.216.1,Subnet:255.255.255.0 (WAN Ethernet)
[repeated 2 times, last time on Jan 15 15:16:33 2015]
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Re: Internet goes out every 2 hours for 5 seconds
viafax
Contributor

The dead battery is meaningless - you can just disconnect it and the beeping stops.

The ethernet connection going down and up periodically - you need to contact support and report that, it's an issue on their devices and they need to fix it.

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Re: Internet goes out every 2 hours for 5 seconds
click4dylan
Contributor

I'm on live chat right now. On the battey backup unit we had, unplugging the battery did nothing to stop the beeping. The buttons to silence it didn't do anything either.

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Re: Internet goes out every 2 hours for 5 seconds
smith6612
Super User
Super User

@click4dylan wrote:

I'm on live chat right now. On the battey backup unit we had, unplugging the battery did nothing to stop the beeping. The buttons to silence it didn't do anything either.


You'll need a new battery or a tech roll to replace the BBU to make that beeping stop at this point.

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Re: Internet goes out every 2 hours for 5 seconds
viafax
Contributor

@click4dylan wrote:

I'm on live chat right now. On the battey backup unit we had, unplugging the battery did nothing to stop the beeping. The buttons to silence it didn't do anything either.


As they had already replaced the ont, the beeping battery issue was a moot point.

Did live chat help with your other issue?

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Re: Internet goes out every 2 hours for 5 seconds
Seriousfour
Newbie

I have the same issue and have since installing it..

This is a known issue but Fios quantum techs are in denial..

Some high senior staff people need to get involved..

Sorry for the bad news..its worse when you have somone at home preparing to take the BAR to become and attorney and the system just goes off..

I can just see it now...Football Sunday and the next thing wil be losing TV...

Wish you and me goodluck

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Re: Internet goes out every 2 hours for 5 seconds
Telcoguru
Master

You need to have the bbu replaced to a newer model. If the bbu goes out for a second it knocks out the internet along with it.

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Re: Internet goes out every 2 hours for 5 seconds
click4dylan
Contributor

The only solution was to swap the router with an older 9100EM router we have laying in a box. The MI424 WR Rev I is the cause of the internet disconnecting every 2 hours. Now the only issues are, the 9100EM keeps changing the admin password over and over on its own, requiring a hard reset, and after a certain amount of time any device not hard wired to the router cannot connect to the internet at all (it gets an IP but DNS doesnt respond), and the upload speed issue we've been having for 2+ weeks now is still happening. Tech is due here tomorrow to reset the PON card

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Re: Internet goes out every 2 hours for 5 seconds
eljefe2
Master

It sounds like your Actiontec router is defective.  I have the same model you do and I've never seen an Internet interuption.

Maybe the tech who shows up today will have a replacement on his truck he could swap out for you.

Good luck.

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