Internet is pretty much useless!!

[medic149aj1]

Here is an example of the problems I'm having.  Twice called Verizon in the past and they kept trying to tell me that 2 computers on at the same time was causing the slowing of the connection.........REALLY??

Result History

Mbps	Mbps	Ping	Date + Time	Service Provider
0.91	0.71	102	12/7/2014  22:05	Verizon Internet Services IPv4: 108.44.23.188
0.70	0.67	95	12/7/2014  20:57	Verizon Internet Services IPv4: 108.44.23.188
0.67	0.72	89	12/7/2014  20:32	Verizon Internet Services IPv4: 108.44.23.188
0.71	0.72	86	12/7/2014  19:53	Verizon Internet Services IPv4: 108.44.23.188
0.90	0.60	57	12/7/2014  19:48	Verizon Internet Services IPv4: 108.44.23.188
1.22	0.71	69	12/7/2014  19:38	Verizon Internet Services IPv4: 108.44.23.188
0.90	0.69	77	12/7/2014  19:31	Verizon Internet Services IPv4: 108.44.23.188
0.60	0.72	84	12/7/2014  19:30	Verizon Internet Services IPv4: 108.44.23.188
1.07	0.72	71	12/7/2014  19:28	Verizon Internet Services IPv4: 108.44.23.188
0.77	0.73	109	12/7/2014  19:23	Verizon Internet Services IPv4: 108.44.23.188
0.68	0.72	96	12/7/2014  19:21	Verizon Internet Services IPv4: 108.44.23.188
1.30	0.67	80	11/23/2014  22:55	Verizon Internet Services IPv4: 108.44.18.25

[pjsutton]

It'd be really helpful to know what speed plan you are supposed to have... if it's .5 - 1 Mbps, looks right on the money...

[dslr595148]

To OP

Step one: Visit http://www.giganews.com/line_info.html and post up the Traceroute the page shows, if you wish. Be aware that your non-bogan public IP Address will show up.  It might shown up as the final hop (bottom-most line of the trace)  might contain a hop with your IP address in it. Either remove that line or show only the first two octets. What I'm looking for is a line that mentions "ERX" in it's name towards the end. If for some reason the trace does not complete (two lines full of Stars), keep the trace route intact.

For example this what I saw when I was using Verizon

---

    news.giganews.com

    traceroute to 71.242.*.* (71.242.*.*), 30 hops max, 60 byte packets
    1 gw1-g-vlan201.dca.giganews.com (216.196.98.4) 13 ms 13 ms 13 ms
    2 ash-bb1-link.telia.net (213.248.70.241) 39 ms 7 ms 7 ms
    3 TenGigE0-2-0-0.GW1.IAD8.ALTER.NET (63.125.125.41) 4 ms 4 ms GigabitEthernet2-0-0.GW8.IAD8.ALTER.NET (63.65.76.189) 4 ms
    4 so-7-1-0-0.PHIL-CORE-RTR1.verizon-gni.net (130.81.20.137) 6 ms 6 ms 6 ms
    5 P3-0-0.PHIL-DSL-RTR11.verizon-gni.net (130.81.13.170) 6 ms 6 ms 6 ms
    6 static-71-242-*-*.phlapa.east.verizon.net (71.242.*.*) 32 ms 32 ms 33 ms

---

Step two: Can you provide the Transceiver Statistics from your modem?

#3 If you don't know how to get that info:

a) What is the brand and model of your modem?

b) If you have a RJ-45 WAN port router connected to it: What is the brand and model of the RJ-45 WAN port router?

#4 If you have a RJ-45 WAN port router connected to the modem, even if you know how to get the Transceiver Statistics from the modem: What is the brand and model of the RJ-45 WAN port router?