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Internet & phone down for over two days now
joeg11
Newbie

Had phone and internet via generator power for 48 hours during storm, power back on but not fios.  Have a green light on the box but nothing else.  Power cycling doesn't work. Customer service is useless.  Any advice on reseting the service?

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Re: Internet & phone down for over two days now
TomH121
Super User
Super User

Please provide more SPECIFIC information so someone can help you.
DO NOT INCLUDE PRIVATE ACCOUNT INFORMATION

Location ?
County
State

Or....

On the Right Hand side of this Verizon Community Page scroll down to Announcements
Click on Contact Us

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Re: Internet & phone down for over two days now
CRobGauth
Super User
Super User

If there are still pwoer outages in your area, then that may be the reason.

By box, I assume you are talking about ONT.

Callo back and ask for technical support.

Or contact them via twitter @verizonsupport.

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