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Internet randomly disconnected
21043_Cust
Newbie

Hi everyone,

For the last 2-3 weeks I have been encountered the internet disconnected with either DNS_PROBE_FINISHED_BAD_CONFIG or DNS_PROBE_FINISHED_NXDOMAIN message.  It disconnected for about 30 seconds to 1.5 minutes then reconnects.  It started with couple times a day and now it happens every 10-15 minutes or less.  

I rebooted the router, unpluged the power from the router for a minute and plugged power back on, and many other steps according to the Verizon support page.  None fixes the issue.

Can someone helps.

Thanks,

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Re: Internet randomly disconnected
CRobGauth
Super User
Super User

Are you using your own router or a FIOS router?

How is device connected? WiFi or ethernet?

Is it only happening on one device?

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Re: Internet randomly disconnected
OneGuy2
Newbie

I've been having the same issue for the last month on all devices. Using FIOS router with wifi connections.

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Re: Internet randomly disconnected
OmegaMale
Newbie

I have the same issue as well and have tried all the troubleshooting remedies to fix it to no avail 

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