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Internet security and backup
kchris639
Enthusiast - Level 1
‎05-07-2012 12:19 PM

Is anyone else being charged $10.00 a month for this "service" that they didnt order? Really gettin sick of verizon sticking these little charges in there for stuff i don't want or need. Can't wait til my contract is up.

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Re: Internet security and backup
KH-OrnEsh1
Moderator Emeritus
‎05-07-2012 12:20 PM

It looks like your issue may require a Verizon representative to review your account details. Please contact our customer service team via live chat or email at: http://www22.verizon.com/content/contactus/

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Re: Internet security and backup
kchris639
Enthusiast - Level 1
‎05-07-2012 12:54 PM

I got a better idea. how about NOT charging me for for services i didn't order?

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Re: Internet security and backup
weedeater1
Contributor - Level 3
‎05-07-2012 01:25 PM

I believe it is called, 'cramming'.

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Re: Internet security and backup
smith6612
Community Leader
Community Leader
‎05-08-2012 10:23 AM

Did you agree to anything when you ordered service? A lot of times the bundles come with these little extras, and they need to be canceled before the 30 days pass to not be charged for them. That's how a lot of those Free Starz/Showtime deals work. Gotta cancel it before it runs out when you're on the free trial of it.

It's cramming, but it's in fine print. It's not the type of cramming that happens when a 3rd party company tries to places charges on your bill from someone punching in your information.

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Re: Internet security and backup
JOSEm441
Specialist - Level 2
‎05-10-2012 05:25 AM

^^^ GR8 point MR. Smith6612, When I called recently about a FIOS/INternet and phone deal I was told the 'best discount' was going to cost me over $60 US a month. After a few call backs I was able to get a much better rate with the slowest  FIOS service and the minimal phone plan. (I do not need call back , call forward, call messages  and  windows security - Microsoft Security Essentials, the router firewall set to MAX and windows 7 firewall are all free and do a very good job).

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