Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring the phone you love. OR get iPhone 13, on us. Online only. With Select 5G Unlimited plans. Ends 1.31. Buy now
end of navigation menu
Just recieved my new FIOS Quantum Gateway G1100 Router, Do I need to send the old Router back?
KavMan1
Enthusiast

Wondering if I need to send the old Router back to Verizon like I needed to do with my old DVR?

Thanks

0 Likes
Re: Just recieved my new FIOS Quantum Gateway G1100 Router, Do I need to send the old Router back?
jonjones1
Legend

I would hold on to it and if they request it back then return it. 

However if possible return it to a physical Verizon Fios store location no reseller.

verizon likes to say they don’t receive items back even when you have proof of the return and receipt. So get a signed receipt.

0 Likes
Re: Just recieved my new FIOS Quantum Gateway G1100 Router, Do I need to send the old Router back?
KavMan1
Enthusiast

OK, thanks

0 Likes