Modem mysteriously rebooted

[winbatch]

Can someone help explain what happened?  I found these logs via myfiosgateway.   (start at bottom).  What's BHR4?

Apr 7 11:42:33 2019dhcpdinfo<158>Internet Systems Consortium DHCP Server 4.3.6

Apr 7 11:42:29 2019Systeminfo<142>System is now initialized. Reason unknown soft. Reboot count 3. Running firmware 02.02.00.13 (02.02.00.13_20190124_185930_294ac924_jenkins)

Apr 7 11:42:20 2019Systemdebug<71>BHR4 restart event (soft). Reason: unknown soft

Apr 7 11:42:20 2019Systemdebug<159>BHR4 restart event (soft). Reason: unknown soft

Apr 7 11:42:20 2019Systemdebug<143>BHR4 restart event (soft). Reason: unknown soft

Apr 7 11:42:20 2019Systemdebug<135>BHR4 restart event (soft). Reason: unknown soft

[CRobGauth]

BHR stands for broadband home router.

The G1100 is version 4.

BTW, FiOS does not use modems. Only routers.

[winbatch]

Sorry, old habits (modem) die hard.  Thanks for translating those terms, though my fundamental question remains unanswered - why did it mysteriously reboot?

[gson516]

I have the same problem and see the following in my log file:

System is now initialized. Reason reset button. Reboot count 3. Running firmware 02.02.00.16 (02.02.00.16_20190528_022627_9fe6379f_jenkins)

No one reset the router so I don't know why this is happening.  Every time it happens I lose my router settings and have to reconfigure them.

[jonjones1]

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@gson516 wrote:

I have the same problem and see the following in my log file:

System is now initialized. Reason reset button. Reboot count 3. Running firmware 02.02.00.16 (02.02.00.16_20190528_022627_9fe6379f_jenkins)

No one reset the router so I don't know why this is happening.  Every time it happens I lose my router settings and have to reconfigure them.

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This is faulty firmware update. Only a fresh or completely new firmware push out should fix the issue. However barring the firmware not the issue it could be a faulty router. Verizon may replace it if you contact them.