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NEED HELP! Connecting to Fios internet
EpicGerald
Newbie
‎01-10-2019 05:09 PM

Hi, I've been requesting Verizon to set-up internet for over a month and all customer service does is put me thru loops contacting the regular customer service line. I have tried requesting service thru the notifications portal and reached out to customer service to put a ticket in but it's taking way too long and I need to move into my home ASAP. I've confirmed the Condo right next to me have connection to Fios as well as other new construction homes on the same block. Can someone please tell me how i can connect to an enginner to escalate this issue?

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Re: NEED HELP! Connecting to Fios internet
LawrenceC
Community Manager
Community Manager
‎01-10-2019 09:17 PM

Hi EpicGerald,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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