My building has FIOS but my unit number does not show up when trying to enter on the website for an online order (A, B, and D show up, but C does not).
I called and waited for 3 HOURS on hold for Verizon Support, only to learn that they have to raise an Engineering ticket to add the correct unit #. Then, whenever Engineering gets around to it, they will call me back. But they COULD NOT give a standard wait time -- could be hours, days, weeks, months...
This is absolutely unacceptable for such a small system change (adding a unit number) affecting someone trying to buy a service. Especially during a pandemic, when my fiance and I need to work from home, we are having to HOTSPOT versus get internet installed.
Does anyone know how to get in touch with Engineering Dept or how long this simple request takes / how to escalate?
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