I switched to Verizon FIOS because it was "the fastest Internet available" in July of 2016. With the exception of 1 day when the technician installed it and used his iPad to do something to boost the signal, I have never gotten the full 100/100 Mbps I pay $80.73 a month for. I called and reported the issued AGAIN like I have each month 2 weeks ago. Apparently they sent a technician to my house without setting up an appointment with me AND charged me an extra $50 for a service call I never received. This is the worst choice I have made since buying my home. They have only ever refunded or credited my account 2 times, I have had over 5 service calls where I had actual humans in my home, and spent well over 10 hours on the phone (mostly on hold or being transferred) trying to get what I pay for. I refuse to pay $50 for a service call I did not request or receive nor will I pay my $80.73 for this month as I couldn't even get 100/100 Mbps to work 1 DirecTV box and 1 cellphone. When I call I am on hold or I use the callback option and they hang up on me over the past 2 weeks so I can dispute charges. If this is not corrected and I do not start receiving 100/100 Mbps I am requesting any payments back and restitution for my lost time and absence of Internet so I can do work or personal activities. Does anyone else have these same problems? If so I plan on going back to Comcast XFinity. This is uncalled for in a huge residential area close to a large city.
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