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New Customer Fios - Never Received Order Confirmation or Receipt
llee607
Newbie

I'm a new Verizon Fios Gigabit Internet customer and completed my installation service date request/credit check/payment setup yesterday. When it completed, I was given an order number on the top half of the website, but the bottom half of the confirmation page showed an error message. I also never received an order confirmation/receipt by email or by text (I checked junk/spam folder and etc); the error message and the lack of order confirmation email made me worried that my order was misprocessed. 

It's been more than 24 hours since I placed my order and I tried checking for order status or registering with the order #, and both attempts led to error messages on Verizon's website. 

Can someone help me with this? Thanks

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Re: New Customer Fios - Never Received Order Confirmation or Receipt
LawrenceC
Community Manager
Community Manager

Hi llee607,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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